1. How long can I receive the goods?
After we receive an order, we usually need 48-60 hours to process the order, because we need to check the quality of the goods and package.
This is not included on weekends and holidays.

ORDER VALUE (USD) Country Standard Shipping Charge (USD) Delivery Time (Business Days)
$0.00-$44.99 Canada $6 9-13
United States $5 8-12
European $4.50
Australia $4.00
Japan $4.50 6-9
The rest of the country $6.50 9-15

Order Over $45, Free Shipping To All Of The World ( Standard Shipping )

Country Standard Shipping Delivery Time Express Shipping Charge (USD) Delivery Time (Business Days)
Canada 9-13 Business Days $5.50 6-10
United States 8-12 Business Days $4.50 5-9
Europe $4.50
Australia $4.50
Japan 6-9 Business Days $4.50 4-7
The rest of the country 9-16 Business Days $6.50 7-11


2. How do I track my order?

We will send your order tracking numbers to you by email in 4 days. If you don’t received the message, please check the junk email or send email to us.
You can track your order via the following link:


3. How can I change my address?

Send us an email (contact@heatpal.com) within 12 hours of placing your order, indicating your order number and we will contact you as soon as possible.

4. The customs informs me that I need to pay taxes. How do I deal with them?

Usually our products are tax-free, but if the customs informs you that you need to pay taxes, this tax should be paid by the buyer. We are not responsible for delays caused by the customs policy in your country.
For further details of the taxes charges, please contact your local customs office.

5. Who pay the freight?

If your order over $45, we can offer free shipping to most of the countries, not include Africa and the Middle East.
And you can pay to choose DHL Express shipment.

5. If you have any questions, please contact us.