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1. Thanks for choosing HeatPal product.
We offer a 6-month warranty for the products purchased in HeatPal online store.
2. The warranty period is 6 months from the date you receive it.
3. All our orders can be inquired from the following website for logistics tracking and signing date.
https://www.17track.net
https://www.yuntrack.com/Track/
4. Warranty Exclusions：
✔Damage of electric components and batteries.
Wear or tear of the garment, such as fabric, zippers and other accessories are not covered under warranty at this time. Under no circumstances will the manufacturer be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.
How to Claim
The decision to repair, replace or provide a store credit for the retail price of a product under warranty shall be taken by HeatPal. For most cases, to proceed with a claim, please contact us directly by e-mail at contact@heatpal.com
For warranty services, please include the following information in your email:
✔The order number of the product.
✔The channel you purchased the product.
✔A picture/video clip of the product, showing the issue.
✔A description of the product issue.